Shipping policy

SHIPPING POLICY

Last updated: July 29, 2026

Brono currently delivers to addresses within Egypt only.

ESTIMATED DELIVERY TIMES

Cairo and Giza:
2–4 business days from order confirmation.

Other governorates:
3–7 business days from order confirmation.

Delivery times are estimates and exclude official holidays.

Delivery may occasionally be affected by high-order periods, weather conditions, carrier delays, an incomplete address, or other circumstances outside our reasonable control.

ORDER CONFIRMATION

Brono may contact you by phone or WhatsApp to confirm your order before it is dispatched.

Please make sure that your name, phone number, governorate, area, street address, and any relevant delivery instructions are accurate.

Incorrect or incomplete information may result in delayed or unsuccessful delivery.

SHIPPING FEES

The applicable shipping fee will be displayed during checkout before the order is confirmed.

PAYMENT

Cash on Delivery is available when displayed as an option during checkout.

Please prepare the order total when receiving your package.

ORDER CANCELLATION

You may request to cancel an order before it is handed over to the shipping carrier.

After an order has been dispatched, it can no longer be cancelled as an unshipped order. You may contact Brono, and the Refund and Exchange Policy will apply after delivery.

DELIVERY ISSUES

If your order is delayed, damaged, incomplete, incorrect, or shown as delivered when you have not received it, contact us with your order number:

Phone and WhatsApp:
+20 12 87176191

Email:
doo8aa99@gmail.com