Refund policy
REFUND AND EXCHANGE POLICY
Last updated: July 29, 2026
At Brono, we want you to feel confident about every order. This policy explains how to request a return, exchange, or refund.
RETURNS AND EXCHANGES WITHIN 14 DAYS
You may request to return or exchange an item within 14 calendar days from the date you receive your order, without providing a reason, in accordance with applicable Egyptian consumer protection law.
Eligible return or exchange requests will not be charged return handling or pickup expenses.
The item must be in the same condition in which it was received and must not have been used beyond what is reasonably necessary to inspect its fit, quality, and condition.
The item should be:
- Unwashed and unaltered.
- Free from stains, odors, damage, or signs of extended use.
- Returned with its original tags and packaging where reasonably possible.
- Accompanied by the order number or other proof of purchase.
A return or exchange might not be accepted if the item is no longer in its original condition for a reason attributable to the customer.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
If your item is defective, damaged upon delivery, or different from the item you ordered, contact Brono within 30 calendar days from the date of delivery.
You may request either:
- An exchange for another item.
- A return with a full refund.
No additional return or replacement costs will be charged to the customer in these cases.
Brono will process the applicable exchange or refund within 7 days from receiving the request, in accordance with applicable law.
HOW TO SUBMIT A REQUEST
Contact Brono before sending any item:
Phone and WhatsApp:
+20 12 87176191
Email:
doo8aa99@gmail.com
Please provide:
- Your order number.
- The phone number used when placing the order.
- The reason for the request.
- Clear photos or videos if the item is defective, damaged, or incorrect.
Return instructions and pickup arrangements will be provided after your request is received.
Please do not send an item without coordinating with Brono first, as this might delay processing.
EXCHANGES
Exchanges are subject to product, size, and color availability.
If the requested option is unavailable, you may choose an available alternative or request a refund.
REFUNDS
Once the returned item is received and reviewed, we will notify you of the outcome.
Approved refunds will be returned using the payment method or refund arrangement applicable to the original order.
For Cash on Delivery orders, Brono customer support will contact you to coordinate the refund using your verified customer information.
This policy does not limit any mandatory consumer rights available under Egyptian law.